JOB TITLE :                     Start Up Loans Administrator (Part Time)

HOURS :                            3 days per week,   8.30 – 5pm

SALARY :                         £15,000 pro rata

LOCATION :                     Truro

RESPONSIBLE TO :        Start Up Loans Manager, Office Manager

CONTRACT:                 12 month fixed term


MAIN PURPOSE OF JOB : To support the Start Up Loans Co-Ordinator in providing administrative support to the Start Up Loans fund.

ENVIRONMENT: South West Investment Group (SWIG) is a not-for-profit finance organisation and member of the Community Development Finance Association. The company has been supporting small and medium sized businesses across the south west for over 20 years.


1. To deal with enquiries made to the Start Up Loan fund

2. To refer applications to the Client Managers for assessment

3. To provide administrative support to the scheme, which will include but is not limited to:

  • Responding to email, postal and telephone enquiries
  • Ensuring that client records are kept up-to-date
  • Production and issuing of loan documentation
  • Updating the CRM as appropriate
  • General photocopying and filing

4. To support the Debt Collections Officer in undertaking loan collections

5. To assist in the production of reports as required

6. To understand Start Up Loans requirements and work with the team to ensure contractual compliance

7. To provide information on Start Up Loans and other services of the company to the general public

8. To actively and positively contribute to the staff appraisal process and to follow up agreed actions

9. To work at all times in accordance with the Health and Safety at work Act 1974 and to follow all company procedures and guidelines which assist this

10. To work at all times in accordance with the company’s Dignity and Diversity Policy

11. To undertake such other duties as may be required within the general scope of the job


This job description may be subject to change, in consultation with the postholder, in response to new circumstances.

Please send a CV and Covering Letter to Anita Stevens by email to or post to:

SWIG Services Ltd, Lowena House, Glenthorne Court, Truro Business Park, Threemilestone, Truro, Cornwall TR4 9NY.

Closing Date: 23rd April 2014

We are committed to Equal Opportunities and welcome applications from all sectors of the community.